How do I place my order online?
It's quite simple!
- Browse through the site until you find the item you wish to purchase.
- From the product page, select the size you'd like and click "ADD TO BAG" to add it to your cart. The cart status - summary on your cart will be updated accordingly.
- Once you've added all the items that you wish to purchase to your cart, you can begin the checkout process. This process involves 4 steps; Verify Your Order, Shipping Information, Billing Information and Place Your Order. You will then receive an order confirmation email. When your order has been shipped, you will receive a final email stating so.
Tees are only held for you once you place an order. Adding a shirt to your cart does not guarantee that you will be able to purchase it at a later date. If the shirt you want sells out before you proceed through checkout, a notice will pop up in step 2 of checkout and the item will be removed from your cart.
Is the site secure?
Any personal information given to teelocker.com will be protected. Your information will not be disclosed to any third parties. teelocker.com's server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.
In order to protect customers to the fullest extent, teelocker.com does not store your credit card information at any time.
To assist you in recognizing secure areas of the teelocker.com website, a small lock icon will appear in the lower right-corner of your web browser. When this icon is present, and in the locked position, you know that information on that page will be secured.
Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.
Can I track my order status?
The tracking of order status is not ready at the moment. Meanwhile you can contact us via "Contact Us" with your Order ID, we promise to get back you the order status within 24 hrs.
How can I pay for my order?
teelocker.com does the payment via Paypal. Paypal accepts payment with Visa, Mastercard, American Express and Discover. You can also have your payment with your Paypal Account. Paypal features an SSL secure connection during the transaction keeping your information secure and private.
How can I cancel my order?
You can cancel your order within 24hrs. You can go to "Contact Us", fill in your Name, Email, and write down your request on the Message Box with the Order ID. We will confirm your request via email within 24hrs.
You can also send changes to info@teelocker.com. Changes can only be made if your request is answered before your order is processed. Depending on demand, we may or may not be able to make your requested change. Once your order is processed or shipped, no changes can be made.
I placed my order, but forgot to add a tee. How can I add it to my order?
We're sorry but we're unable to add to your order since we don't store credit card information. You will have to place a new order for the additional shirt.
You can also cancel your order and place it again. Go to www.teelocker.com/orderstatus and enter your order# and email address. Once you pull up your order, you will be given the option to cancel.
Can I combine orders?
Sorry! We are unable to combine orders. Each order you place will be sent separately.
Can I stop by your warehouse and get shirts?
You can definitely stop by our warehouse to pick up shirts! We are here 9 to 5 Monday thru Friday. No need to place an order. You stop by, pick out what tees you want online, and pay for them here. We don't accept cash, so you'll need to bring a credit card. Our address is:
Flat B, 11/F, William Ind. Bldg,
23-25 Ng Fong St.,
San Po Kong, Hong Kong.
I submitted message via "contact us" and haven't received a response! Why won't someone email me?
Likely we did receive your email and have already responded. Some emails, like Hotmail, AOL, Verizon, mark our emails as spam or completely block them. Check your spam folder to see if our response is there. If possible, send from a different email address.
During sales or high demand, our customer service can be a bit backed up. If you sent an email and haven't heard back from us, wait a week before sending a second inquiry.
Tell me about your tees - printing, sizes, styles?
Click Me!
Who designs the Tee?
You do!
teelocker.com is on-going absorbing designs from artists. They can be designers, students or whoever interested in drawing tee.
Why are you out of stock of a particular item?
We keeps very limited quantities of shirts in stock. We want focus on introducing new shirts into our stock rather than restocking old designs.
Is there a teelocker Store?
Yes, we have a tee corner in Seiyu Department Store, Shatin.
What is your privacy policy?
We respect your right to privacy. At teelocker.com, we collect only the information necessary for us to complete your order or to contact to you regarding the status of your order. The information we collect includes your name, email address, shipping address, and billing address. teelocker.com does not store your credit card information.
teelocker.com will not rent or sell your name or personal information without your permission.
teelocker.com does utilize "cookies" to help recognize you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous. We use this information to improve the user-friendliness and functionality of teelocker.com.
teelocker.com reserves the right to update this privacy policy at anytime.
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